Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

This 30-day return policy is offered in addition to your statutory rights under applicable consumer law.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at Info@gymcarrypro.co.uk . 

Returns must not be sent back without first contacting us and receiving return instructions. If your return is accepted, we will provide instructions on how and where to send your package. Where applicable, we may provide a return shipping label. Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Damaged, defective, or incorrect items
Please inspect your order upon arrival and contact us within 7 days of delivery if the item is defective, damaged, or if you receive the wrong item. Please include clear photos or videos of the issue so we can review it and arrange a replacement, refund, or other appropriate resolution.

Change of mind / cancellation rights
If you purchase from us online and are located in the United Kingdom or European Union, you may have the legal right to cancel your order within 14 days of receiving it for any reason, without giving a reason. Once you notify us of cancellation, you must return the goods within 14 days. Items must be returned unused, in their original condition, with tags and original packaging where possible.Original shipping costs are non-refundable unless the return is due to a defective, damaged, or incorrect item.

Non-returnable items
Certain types of items cannot be returned, including perishable goods, custom or personalised products, and goods sealed for health protection or hygiene reasons if unsealed after delivery. Please contact us if you have questions about a specific item.

Exchanges
The fastest way to get a different item is to return the item you have in accordance with this policy and place a new order once your return is accepted.

Refunds
We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method. Please note that your bank or card issuer may take additional time to process the refund.

For cancelled online orders covered by your statutory cancellation rights, refunds will be made in accordance with applicable consumer law.

Statutory rights
Nothing in this policy affects your statutory rights, including your rights in relation to faulty, misdescribed, or not-as-described goods.

Please note that return requests may be subject to approval based on the condition of the item and supporting evidence provided.